Shipping policy

Shipping Policy

Last updated: June 5, 2026

Processing Time

Orders are typically processed within 1–3 business days of payment confirmation. During high-volume periods, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Packaging

Every item is packaged with the care that premium collectibles deserve. Banknotes are shipped in protective sleeves and rigid mailers or boxes to prevent bending, moisture damage, or wear in transit.

Domestic Shipping (Canada)

We ship across Canada via tracked and insured mail. Delivery estimates within Canada are typically 3–10 business days depending on your location. Remote areas may experience longer delivery times.

International Shipping

We ship worldwide. International delivery times vary by destination and are generally 7–21 business days, though delays due to customs processing, local postal services, or other factors outside our control may occur. We are not responsible for delays caused by customs authorities.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and dimensions. For high-value items, signature confirmation and additional insurance may be applied automatically or offered at checkout.

Tracking

All orders are shipped with tracking where available. Tracking information will be emailed to you upon dispatch. Please allow 24–48 hours for tracking to update after you receive your shipping confirmation.

Customs, Duties & Import Taxes

International customers are solely responsible for any customs duties, import taxes, brokerage fees, or restrictions imposed by their country. These charges are not included in our shipping rates and are non-refundable. We are required by law to accurately declare the contents and value of all international shipments and cannot mark packages as gifts or undervalue declarations.

Import Restrictions

It is your responsibility to verify that the importation of collectible banknotes and world currency items is permitted in your country before placing an order. We are not responsible for items seized, held, or destroyed by customs authorities due to local import restrictions.

Lost or Damaged Shipments

If your order arrives damaged, please photograph the packaging and item immediately and contact us within 7 days of delivery. We will work with you and the carrier to resolve the issue. For lost shipments, please contact us and we will initiate a trace with the carrier. Resolution timelines depend on the carrier's investigation process.

High-Value Items

For orders above a certain value threshold, we reserve the right to require signature confirmation upon delivery and to apply additional insurance. We may also contact you to verify shipping details before dispatch.

Contact

For any shipping-related questions, please reach out through our Contact page or reply to your order confirmation email.